WayfactSupport
We reply within two business days, usually sooner.
Delete your account and data
You can delete your Wayfact account at any time. This applies to the account you use to share trips. Trips you keep only on your own device (without an account) are not on our servers; remove them by deleting the trip in the app or uninstalling the app.
Option 1: in the app (fastest)
- Open Wayfact and tap the account button (top of the home screen) to open Your account.
- Tap Delete my account.
- Enter your password and confirm. The deletion happens right away.
Option 2: by email (if you can’t open the app, or forgot your password)
- Email shane@utah-elite-cleaning.com from the email address you used to sign up.
- Use the subject Delete my Wayfact account.
- We will confirm it’s you by replying to that address, then delete the account within 7 days (and no later than 30 days).
What gets deleted
| Data | What happens |
|---|---|
| Your sign-in (name, email, password) and profile | Deleted. |
| Trips you created, with all their stops, packing items, photos, videos and documents | Deleted, for everyone on the trip. Tell your group first if you want them to keep a copy. |
| Photos, videos and documents you added to trips owned by other people | Deleted. |
| Stops and packing items you typed into other people’s trips | Stay on that trip (it belongs to its owner) but are no longer linked to your name or account. |
| Trips saved on your own device | Not on our servers. They remain on your device until you delete them or uninstall the app. |
| Backups and server logs kept by our hosting provider | Deleted on the provider’s normal schedule; we keep no separate copies. Backups expire within about 30 days. |
Deletion can’t be undone. We don’t keep data after deletion except where the law requires it.
Frequently asked questions
Do I need an account?
No. You can plan trips, see facts and pictures and add your own photos without an account. You need a free account only to share a trip or to join one.
How do I invite someone?
Open the trip, tap Share this trip, and send the link or 8-character code. Invites expire after 14 days and can be revoked at any time.
Where are my photos stored?
On your device. Photos and videos are uploaded to our server only when you add them to a shared trip, and only people on that trip can see them.
Why does the app send place names to Wikipedia?
That is how Wayfact finds facts and pictures. Only the place name you typed is sent, with no account information. See the privacy policy.
Can I use it without internet?
Yes, after you save a trip for offline use (open the trip, then Save for offline). Changes on shared trips sync when you’re back online.
I forgot my password.
Email shane@utah-elite-cleaning.com from your account address and we’ll help you regain access or delete the account.
Report a problem or inappropriate content
In the app, open a photo, video, document or stop that another member added to a shared trip and tap Report. Pick a reason and, if you like, add a note. The item is hidden for you straight away, and we review the report. You can also email shane@utah-elite-cleaning.com with the trip name and what you saw. We review reports promptly and can remove content or accounts. To show items you hid again, open About in the app.